Virtualization of business processes. Opportunity or necessity?
Sławomir CZARNIEWSKI
Abstrakt
Changes in theory and practice of management is accompanied by changes in technology and society. The use of modern technologies, including the Internet, gives a new dimension to business relationships with customers. In contrast to traditional mass media, the Internet has become a space to allow for multilateral communication, searching for information, making transactions, and even co-creating value. Companies are increasingly building relationships using the Internet, since it provides them with an opportunity to achieve measurable benefits, such as the development of innovative business models, cost reduction and the acquisition of new customers. This article is an attempt to show the benefits of virtualization of business processes and implementation of e-business solutions. It is also an attempt to answer the question of how to use the Internet in the process of delivering value to customers, so as to increase the value of the business and generate benefits for shareholders.
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e-business##common.commaListSeparator## customer##common.commaListSeparator## communication##common.commaListSeparator## management##common.commaListSeparator## information##submission.citations##
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Feliksiak, M. (2012). Korzystanie z Internetu. Communication from the Public Opinion Research Center No. BS/81/2012.
FOLDOC (2013). Free On-line Dictionary of Computing (2013). Available at: http://foldoc.org/new.html. Accessed 15 May 2014.
Friedman, T.L. (2006). Świat jest płaski. Krótka historia XXI wieku. Poznan: Rebis.
Fung, V.K.; Fung, W.K.; Wind, Y. (2008). Konkurowanie w płaskim świecie. Warsaw: Academic and Professional Publishing, College of Business and Management.
McKinsey Report. (2009). How Companies Are Benefiting from Web 2.0: McKinsey Global Survey Results, September. Available at: http://www.mckinseyquarterly.com/Business_Technology/BT_Strategy/How_companies_are_benefiting_from_Web_20_McKinsey_Global_Survey_Results_2432. Accessed 27 December 2013.
Perkowski, R. (2009). Life Cycle and the Efficiency of Virtual Enterprises Based on Research. Economics and Organization of Enterprise 4(2): 46-58.
Prahalad, C.K. (2009). Creating experience: competitive advantage in the age of networks. In: Kleindorfer, P.R.; Wind, Y. (eds.). The network challenge. New Jersey: Wharton School Publishing.
Report (2013). Digital Trends 2013. Co będzie miało największy wpływ na handel elektroniczny i gospodarkę internetową? Available at: www.deloitte.com/view/pl_PL/pl/branze/tmt/6073e908a59e1410VgnVCM3000003456f70aRCRD.htm. Accessed 28 December 2013.
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Sallai, G. (2012). Defining Infocommunications and Related Terms. Acta Polytechnica Hungarica 9(6): 5-15.
Simon, Ph.; Joel, M. (2011). The Age of the Platform: How Amazon, Apple, Facebook, and Google Have Redefined Business. Las Vegas: Motion Publishing.
Stevenson, D. (1997). The Independent ICT in Schools Commission, Information and Communications Technology in UK Schools, an independent inquiry. London: Routledge.
Publikované
2020-12-03
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CZARNIEWSKI, S. (2020). Virtualization of business processes. Opportunity or necessity?. Economic and Environmental Studies, 14(4 (32), 375–387. Cit z https://czasopisma.uni.opole.pl/index.php/ees/article/view/2908
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Sławomir CZARNIEWSKI##libcom.statistics##
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