Złożenie skargi przez konsumenta za pośrednictwem ODR (Online Dispute Resolution) – internetowego systemu rozstrzygania sporów

Anna Rogacka-Łukasik

doi:10.25167/osap.1504

Published: 2019-11-15

Vol. 17 No. 1 (2019)

Filing a complaint by the consumer via ODR – the Online Dispute Resolution System

Anna Rogacka-Łukasik

The Opole Studies in Administration and Law

Section: Articles

https://doi.org/10.25167/osap.1504

Abstract

ADR (Alternative Dispute Resolution), as a non-judicial resolution of disputes, is a wide range of mechanisms that aim to put an end to a conflict without the need of conducting a trial before the court. On the other hand, the modern form of ADR is ODR (Online Dispute Resolution) – an online dispute resolution system that is the expression of the newest means of communication and technical innovations in order to help in non-judicial dispute resolving. The goal of this publication is to present the ODR platform and, in particular, to describe the process of filing a complaint by the consumer by means of it.

Keywords:

alternative dispute resolution, online dispute resolution, online sales contracts, online service contracts, complaint

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Citation rules

Rogacka-Łukasik, A. (2019). Filing a complaint by the consumer via ODR – the Online Dispute Resolution System. The Opole Studies in Administration and Law, 17(1), 183–194. https://doi.org/10.25167/osap.1504

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