Filing a complaint by the consumer via ODR – the Online Dispute Resolution System
Anna Rogacka-Łukasik
Wyższa Szkoła Humanitas w Sosnowcu . Instytut Administracji i Prawahttps://orcid.org/0000-0001-6140-0591
Abstract
ADR (Alternative Dispute Resolution), as a non-judicial resolution of disputes, is a wide range of mechanisms that aim to put an end to a conflict without the need of conducting a trial before the court. On the other hand, the modern form of ADR is ODR (Online Dispute Resolution) – an online dispute resolution system that is the expression of the newest means of communication and technical innovations in order to help in non-judicial dispute resolving. The goal of this publication is to present the ODR platform and, in particular, to describe the process of filing a complaint by the consumer by means of it.
Keywords:
alternative dispute resolution, online dispute resolution, online sales contracts, online service contracts, complaint
Statistics
Downloads
License
Author’s economic rights to published works are held by Opole University (collective works) and individual Authors (individual parts of the collective work, ones that form a separate entity).
The journal Opole Studies in Administration and Law accepts for publication only works which have not been in circulation before.
On the basis of the Regulation (2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (referred to as General Data Protection Regulation or RODO) Opole University, based at 11a Plac Kopernika, 45-040 Opole, is the personal data controller for all the authors publishing their works in the Opole Studies in Administration and Law.
The articles published in Opole Studies in Administration and Law are available under a licence Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0).
For aricles till 2017 your use is permitted by an applicable exception or limitation – see:
Ustawa z dnia 4 lutego 1994 r. o prawie autorskim i prawach pokrewnych
Read more about the license CC BY-NC-ND 4.0:
https://creativecommons.org/licenses/by-nc-nd/4.0/
View Legal Code:
https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
